Refund policy

Return Timeframe

You have 90 days from the date of delivery to initiate a return.

After this period, we’re unable to accept returns or exchanges. Please note that orders cannot be cancelled once they have been placed, as production begins immediately.

Return Condition

To be eligible for a return, your item must be:

  • In its original, unworn condition

  • Returned with all original packaging included

Items that show signs of wear or damage not related to shipping may not qualify for a refund.

Return Shipping Costs

If a return is initiated for personal reasons (such as a change of mind or preference), the customer is responsible for return shipping costs.

Return shipping fees are non-refundable and depend on the shipping carrier and service selected by the customer.

How to Start a Return

To begin a return, please email
📧 info@jennie-handheldhearts.com

Include your order number and a brief explanation, and our team will guide you through the process step by step.

Refunds

Inspection & Approval

Once your return is received, it will be carefully inspected to ensure it meets our return criteria. You’ll receive an email confirming whether your refund has been approved.

Refund Processing Time

If approved, your refund will be issued to your original payment method.

Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us right away — we’ll take care of it.

Email 📧 info@jennie-handheldhearts.com with your order number and clear photos of the issue.

A replacement item will be sent at no additional cost, including replacement shipping.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend:

  • Checking your bank account again

  • Contacting your credit card company (processing times may vary)

  • Reaching out to your bank to confirm the transaction status

If you’re still experiencing issues, email info@jennie-handheldhearts.com and we’ll look into it personally.

Questions? We’re Here for You

We’re always happy to help.

If you have any questions about returns, refunds, or your order, please reach out anytime at
📧 info@jennie-handheldhearts.com

Thank you for supporting Jennie & Handheld Hearts. Every purchase helps us continue creating meaningful work, beautiful jewelry, and real opportunities — and we’re truly grateful.