FAQ

Hi, It’s Jennie & Handheld Hearts 🤍

We know you may have a few questions before placing your order — and we’re always happy to help.

Below you’ll find answers to the questions we’re asked most often. If you don’t see what you’re looking for, please reach out. Every message is read with care, and we’d truly love to hear from you.

How long will it take to receive my order?

Each piece is thoughtfully designed and assembled by hand in our atelier. Please allow 1–2 business days for processing.

Once your order has been carefully inspected and prepared, it will ship directly to you. Delivery typically takes 3–7 business days, depending on your location.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the USA.

It’s our way of saying thank you for supporting meaningful, handcrafted work — your support truly means the world to us.

Can I track my order?

Absolutely.

As soon as your order ships, you’ll receive a confirmation email with a tracking number, so you can follow your package from our atelier straight to your doorstep.

What is your return policy?

Your happiness matters deeply to us.

If for any reason you’re not completely satisfied, you may return your order within 30 days of delivery, provided the item is unworn and in its original packaging.

For full details, please visit our Returns Policy page or email us at
📧 info@jennie-handheldhearts.com
and we’ll guide you through the process.

Do you ship internationally?

Yes, we do!

We’re proud to ship our handcrafted jewelry worldwide. International shipping times and fees may vary depending on destination and local customs.

If you’re outside our main shipping regions and have questions, feel free to reach out — we’ll always do our best to help.

How should I care for my piece?

Each piece is crafted to last. With a little care, your jewelry will stay beautiful for years to come.

We recommend:

Avoiding moisture and extreme temperatures
Gently wiping with a soft, dry cloth
Conditioning leather straps every few months to maintain quality

If you ever have questions about caring for your piece, we’re happy to help.

Can I request a custom piece?

While we don’t currently offer custom designs, we always love hearing your ideas.

If you’re searching for something specific, email us at
📧 info@jennie-handheldhearts.com
and we’ll let you know what may be possible.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

You can also check out securely using Apple Pay.

Can I cancel or change my order?

If you need to make a change, please contact us as soon as possible at
📧 info@jennie-handheldhearts.com

If your order hasn’t entered processing yet, we’ll do our best to assist. Once an order has been processed or shipped, changes or cancellations may no longer be possible.