Privacy Policy

Privacy Statement

At Jennie & Handheld Hearts, your privacy matters deeply to us. This Privacy Statement explains how we (“we,” “us,” or “our”) collect, use, share, and protect your personal information when you interact with our website, products, and services.

Collection and Use of Personal Data

Personal data is information that can be used to identify you directly or indirectly. This may include details such as your name, email address, billing and shipping information, or other data linked to your identity.

It does not include information that has been irreversibly anonymised or aggregated so it can no longer be used to identify you.

Promoting Safety and Security

We follow principles of legality, transparency, and data minimisation. We only collect and process information that is necessary for a clear and legitimate purpose.

We use appropriate technical and administrative safeguards to protect your data and help prevent unauthorised access, misuse, or disclosure. Personal data may be used to verify accounts, process transactions, prevent fraud, investigate suspicious activity, and ensure the safety and integrity of our services.

What Personal Data We Collect

i. Information You Provide

We collect personal data you voluntarily provide when you:

Place an order
Create an account
Contact us
Participate in surveys or promotions
Use our customer support tools

This may include your name, email address, billing and shipping details, payment information, and order history.

ii. Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

Device type and identifiers
IP address
Browser type and operating system
Usage and diagnostic data
Approximate location (derived from IP or similar technologies)

This information helps us improve functionality, performance, and user experience.

How We Use Your Personal Data

We use personal data to operate, improve, and protect Jennie & Handheld Hearts, including:

i. Providing and Improving Our Services

Personal data helps us:

Fulfil orders and manage transactions
Improve our products, services, and website
Conduct analytics, audits, and internal research

If you participate in promotions or giveaways, we may use your information to administer those programs.

ii. Communicating With You

With your consent where required, we may use your personal data to:

Send order confirmations and service-related updates
Respond to inquiries and support requests
Share marketing communications about our products and services

You may opt out of marketing emails at any time by contacting us.

We may also use your information to personalise your experience and assess the effectiveness of our marketing efforts.

You may withdraw consent for any data processing that requires it by contacting us.

Cookies

What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit. We use cookies and similar technologies to improve site functionality and user experience.

How We Use Cookies

Cookies help us:

Personalise content
Understand website usage
Improve performance and security

The specific cookies used may vary depending on how you interact with our website.

Disclosure of Personal Data

We may share personal data with trusted partners who help us operate our business, fulfil orders, or provide services on our behalf.

Your data is never sold and is not shared with third parties for their own marketing purposes without your explicit consent.

Data Disclosure, Storage, and Transfer

i. Legal Obligations (EEA & GDPR)

If you reside in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Where consent is required, processing is based on Article 6(1) of the GDPR.

ii. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable data protection laws.

iii. Legal Compliance and Protection

We may disclose personal data if required by law, legal process, or governmental request, or if necessary to protect our rights, users, or operations.

Your Rights

You have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Restrict or object to certain processing
Receive your data in a structured, standard format

You may also file a complaint with your local data protection authority.

To protect your privacy, we may request verification before fulfilling data-related requests. We aim to respond within 30 days.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party sites you visit.

Data Security, Integrity, and Retention

We use reasonable physical, administrative, and technical safeguards to protect your information.

Personal data is retained only as long as necessary to fulfil the purposes outlined in this statement, unless a longer retention period is required by law.