Cancellation policy

At Jennie & Handheld Hearts, we take great pride in creating high-quality, handcrafted jewelry designed to be worn, loved, and cherished. Your satisfaction truly matters to us — and if something doesn’t feel right, we’re here to help.

Returns

Return Timeframe
You have 90 days from the date of delivery to initiate a return.
Please note that if more than 30 days have passed since your order was delivered, we’re unable to offer a refund or exchange.

Order Cancellations
Once an order has been placed, cancellations cannot be accepted, as production begins immediately.

We’re committed to making your experience smooth, transparent, and fair every step of the way.

If you have any questions or need assistance, please reach out to us at
📧 info@jennie-handheldhearts.com

We’re always happy to help — and grateful you’re here 🤍